The button or channel is not visible in the delivery guide

Open the relevant order under My Account → My Orders. If the order is still being prepared, the delivery button may not be available yet. If the Access Product field is empty on a delivered order, there is no code button, or you cannot reach the channel specified in the guide, provide the visible heading or error message; do not share your password, QR code, or product code. Do not keep returning to the same missing link. Use Support tickets for an order review; if you have a request, continue there.