CANCELLATION AND REFUND POLICY
This policy outlines the general framework for withdrawal, discretionary cancellation, exchanges, and support requests concerning digital products and services sold through www.ucuzgames.com. Binding provisions shall be considered together with the Distance Sales Agreement, the Preliminary Information Form, and the terms on the relevant product page.
1. Withdrawal and discretionary refunds for digital products
For single-use digital products that have been delivered, whose access details have been displayed, whose codes have been shared, or whose performance has commenced, withdrawal, discretionary cancellation, and refunds are not accepted, subject to the conditions set out in the applicable legislation. Voluntary product exchanges based on personal preference are assessed separately under the Product Exchange Policy below.
Contracts concerning services performed immediately in an electronic environment and intangible goods delivered to the consumer immediately may fall within the exception to the right of withdrawal provided for in the Regulation on Distance Contracts. Whether the exception applies shall be determined according to the nature of the product and its delivery / performance; the same unconditional outcome shall not be assumed for all products.
Where a right of withdrawal exists, notice of withdrawal may be sent within the applicable period to [email protected] or through the support channels. The amount shall be refunded within no later than fourteen days from the date the notice is received, using a method appropriate to the payment instrument used.
2. Used or shared products
Use of the code, sharing account or access details with third parties, changing security information, or using the product contrary to its instructions for use does not constitute grounds for a refund. The effect of these actions on warranty coverage shall be assessed according to the terms of the relevant product.
3. Delivery or product issues
Requests concerning products that were not delivered at all, were delivered incorrectly or incompletely, or did not work as described at the time of delivery shall be examined based on system records and technical data. In verified cases, an appropriate solution shall be applied in accordance with the mandatory provisions of applicable legislation and the nature of the product.
Cases where required by law are reserved. An exception to the right of withdrawal does not affect statutory rights in claims concerning non-performance in breach of contract or defective performance.
4. Delivery method and time
The delivery method (automatic, manual, or pre-order) and timeframe are specified on the product page. Automatic delivery, manual preparation, and pre-orders are not treated in the same manner.
5. Payment and force majeure
If the product price is not paid or the transaction is cancelled according to the records of the bank / payment institution, the seller shall have no obligation to perform. In orders that cannot be fulfilled within the promised period due to force majeure, the buyer shall be notified of the situation; the buyer's rights arising from mandatory legislation are reserved.
6. Requests
Support requests may be submitted through the support / request channels on the website or to [email protected].
7. Product Exchange Policy
For purchases made through UcuzGames, product exchange based on customers' personal preferences is not offered, regardless of the order's delivery status.
Following placement of the order, voluntary requests to exchange a product for reasons such as selecting the wrong game, product or platform (PC, PS4, PS5, etc.), changing one’s purchase decision, dissatisfaction with the product, or requesting a different game, edition, pack or digital service will not be accepted.
The fact that the product has not yet been delivered does not, by itself, give rise to a right to request its exchange for a different product.
This provision does not affect consumers’ statutory rights of withdrawal, cancellation, refund, or elective rights relating to defective goods or services under applicable legislation. Legally mandatory cases shall be assessed separately under the relevant legislation.
8. UcuzPass Membership
UcuzPass membership is a service performed immediately in electronic form, which commences when payment is approved and provides immediate access to the games in the catalogue. With the express consent given on the payment screen before each purchase, there is no right of withdrawal from UcuzPass membership and no refund will be issued pursuant to subparagraphs (ğ) and (h) of paragraph one of Article 15 of the Regulation on Distance Contracts. This rule also applies to memberships purchased at promotional or launch prices and to automatically renewed periods. Non-use of the membership, a change of mind or selection of the wrong pack does not constitute grounds for a refund.
Cancellation of automatic renewal: A subscription initiated by card (Stripe) may be cancelled at any time through the Stripe customer portal or by contacting the support channels. Cancellation stops the next renewal; access continues until the end of the period for which payment has been made. No partial refund will be issued for a paid period; the cases expressly providing for a refund below and in the UcuzPass Terms of Use, as well as rights arising under law, are reserved. The cancellation request will be confirmed by e-mail. Memberships purchased using the site balance do not renew automatically.
Defective or unavailable service: If the service cannot be provided or is defective for a reason attributable to UcuzGames, the consumer may, pursuant to Article 15 of Law No. 6502, exercise one of the following rights: have the service performed again (including an extension of the membership period for the duration of any interruption), a reduction in the price proportionate to the defect, or rescission of the contract; the right to compensation, where applicable, is reserved. Any solution proposed by the support team shall not limit these rights.
Catalogue and benefits: If the catalogue is reduced to an extent that materially alters the nature of the catalogue or pack as presented at the time of purchase, or if a benefit presented during a paid period is removed for a compelling reason without an equivalent being offered, the consumer may terminate the membership and request a refund of the amount attributable to the remaining days.
Payment dispute: If a payment dispute (chargeback) is filed with the bank or payment institution, the membership may be suspended until the dispute is resolved; if the payment is refunded to the consumer, the UcuzPass membership will end, and if the dispute is rejected, the period spent under suspension will be added to the membership term.
Violation of rules: In the case of minor violations, a written warning will first be issued. In the case of serious violations, such as sharing or selling access, changing the login/security information or settings of shared accounts, making purchases through such accounts, using the accounts outside the application, or cheating, the membership may be terminated, with the reasons notified, without refunding the fee for the remaining period. The consumer’s right to object and statutory rights in the event that the consumer proves the loss to be lower are reserved.
Details regarding UcuzPass are set out in the UcuzPass Terms of Use and Article 13 of the Distance Sales Agreement.
9. Policy Updates
This policy may be updated due to changes in legislation, services, or the business model. Each order is subject to the text published at the time the order is placed. For UcuzPass subscriptions initiated by card, material changes to the detriment of the consumer will be notified at least fourteen days in advance and will take effect as of the next renewal.
