Terms of Use

TERMS OF USE

• The User accepts, represents and undertakes that, while completing the membership procedures, using the Site’s Services and carrying out any transaction related to the Services on the Site, they will act in accordance with all terms set out in the Membership Agreement, the rules specified in the relevant sections of the Site and all applicable legislation, and that they have understood and approved all terms and rules in the Membership Agreement.
• The User accepts that, upon the request of competent authorities in accordance with applicable legislation, or where it is alleged that the rights of other Users or third parties have been violated, UcuzGames may disclose the User’s information to the competent authorities and, to the extent legally required, to the persons entitled to such information, in compliance with the KVKK.
• The Buyer is responsible for carefully reading the description of the purchased product.
• Products identified as ‘automatic delivery’ in the product description are sent automatically, immediately after you place your order, both to your e-mail address and to the ‘MY ACCOUNT AND KEY INFORMATION’ section in your customer panel. You can access your account information by visiting this section.
• If you have purchased a product with standard delivery, an e-mail containing the product information will be sent to your e-mail address within a minimum of 1 minute and a maximum of 96 hours. This period depends on workload and supply availability; issues with workload or supply may extend the process to the maximum period.
• All paid products are covered by a warranty service. The warranty period for each product is stated in its description. The ban warranty for each product is 24 hours; ban notifications relating to accounts after 24 hours are not covered by the ban warranty. In the event of any problems, the replacement period is between 1 minute and 96 hours. This period may be extended in the event of stock issues; you can obtain more detailed information from the support team. Replacement or warranty coverage is not available for bonus games provided with products.
• It is not guaranteed that purchased games can be played on cloud systems (GeForce Now, etc.). Games may support these systems; however, no guarantee is given that you can “definitely play” them.
• E-pin and key products are provided as new, unused codes and are sourced directly from authorized sources. If you report an issue with a code, you may be asked to provide a screen recording or screenshot of the purchase and the moment the code was used for investigation. The absence of a recording alone is not grounds for rejecting the claim; the claim will be assessed together with system and supplier records.
• For random game codes, ucuzgames.com guarantees only the price range stated in the product description. Whether the games are on sale is irrelevant; what matters is that their regular, non-discounted sale price meets the product description. No other circumstances are guaranteed to the Buyer. If a game already in the Buyer’s library is issued, or the Buyer does not like the game issued, this does not qualify for cancellation or a refund. We do not interfere with products listed as random. Users who purchase a random game code are deemed to have accepted this information.
• Purchased products can be accessed from a single device. Users may not share the product they have purchased with another device. The buyer undertakes to use the purchased product personally and on a single device. Our company must be notified before formatting, reinstalling the operating system, or changing the device. If the device is changed without prior notice, the “one purchase, one device” rule applies; the user must purchase the product again in order to use it again. Changing the computer registered to a UcuzPass membership must be done through the support team in the manner specified in the UcuzPass Terms of Use'nda.
• It may be possible to access the purchased product multiple times; these products belong to UcuzGames, which grants users the rights of access. Each unit of payment made by the user is considered one access; the user is entitled to access the product for the number of units paid.
• For delivered digital products, withdrawal and discretionary returns are not accepted under the exception to the right of withdrawal set out in the Regulation on Distance Contracts. In the event of issues such as the product not working, the product will first be replaced with a new one. Your statutory rights are reserved.
• Products sold as accounts are generally provided as private shared accounts belonging to our company; certain progress may already be present in the game. We do not guarantee that additional accounts such as Riot or Rockstar can be linked to these accounts. We do not recommend depositing money into purchased accounts; UcuzGames is not responsible for any issues arising from money deposited into these accounts.
• A guide is provided to help you play the purchased products without issues. This guide is intended both to ensure trouble-free gameplay and to provide information. Every customer must follow the account instructions. The guide specifies restrictions on requests for replacement codes if failure to follow the guide is identified. The product warranty is void if access is made contrary to the guide. If you log out of accounts or format your device without our company’s knowledge, codes will be provided at one-month intervals, as also stated in the guide. You must therefore notify our company before carrying out such actions.
• With products used jointly, each user plays using their own profile. No user can access another user’s profile. When using these products, any use outside the instructions provided to the buyer is the buyer’s responsibility. If the buyer shares the delivered product (account or digital key) with a third party, the warranty service will end.
• UcuzGames is not responsible for loss of account access caused by system changes made by a game company or platform in a game. Products were supplied in accordance with the system in place before the change; in such cases, no refund or replacement will be made. Legally mandatory cases are reserved.
• Purchased products are covered by a replacement guarantee in the event of a problem. UcuzGames is not responsible for the loss of game progress (save data). Under the warranty, a new product will be provided to the user; game progress is not guaranteed.
• In some games, Steam offline mode may not work due to game-related issues; in such cases, you may need to disconnect your internet connection before logging in (e.g., PES 21, GTA 5, RDR2). This does not constitute a product defect.
• No update guarantee is provided for FIFA and similar games. You may attempt to update the game; however, UcuzGames shall not be liable if the update cannot be completed.
• If you purchase PlayStation games using the “I will play on my own account” option and the game requires an online membership, you must have PS Plus on your account.
• No guarantee is provided regarding any language, patch, or mod for the products you purchase.
• As PlayStation accounts are shared accounts, they may require license verification. This process may take 1-3 hours.
• UcuzGames sells exclusively through its own website. We do not sell through dealerships or partnerships. Unauthorized use of our brand and accounts on other platforms is prohibited and may have legal consequences.
• UcuzGames does not sell to PlayStation cafés or computer cafés. No warranty applies to such commercial use.
• Free game promotions are valid for the computer platform. There are no additional free game promotions for the PlayStation platform.
• UcuzGames shall not be liable for problems arising from incorrect entry of first and last names or e-mail addresses during registration or product purchase.
• Card payments are processed through the secure infrastructure of the licensed payment providers and banks offered on the website (e.g., Shopier, Elekse, Stripe). Your card details are not stored on or shared from our website's servers.
• If you experience a problem with a product or service you have purchased, you must contact us through our support channels, Instagram account, or the e-mail address to which the product was delivered.
• If a complaint about our company, products, or services is posted on social media platforms, complaint websites, or forums, the warranty service provided by our company for the relevant order will be terminated.
• We reserve our legal rights against posts that are false, insulting, or unjustifiably damaging to our commercial reputation.
• The consumer's rights arising under mandatory legislation are reserved.
• Users and UcuzGames are legally independent parties. No partnership, agency, or employer-employee relationship exists between them. Approval and implementation of the Membership Agreement shall not give rise to a partnership, agency, or employer-employee relationship.
• UcuzGames may update these terms due to changes in legislation, services, or its business model. The current text will be published on this page; material changes that adversely affect users will be announced at least 14 days in advance. Products already purchased are subject to the terms in force at the time of purchase.

DRAWING, MYSTERY BOX AND WHEEL OF FORTUNE PRIZES

• Products won as prizes in these promotions are covered by a warranty period of 6 (six) months from the date of delivery. Longer warranty periods specified in the product description for products purchased from the store (including lifetime warranties) do not apply to products awarded as prizes.
• Site balance, discount coupons, and similar digital entitlements awarded as prizes are not covered by the warranty.
• Products won as prizes are gifts and cannot be returned, exchanged for another product, or converted into cash. Warranty claims relating to prizes must be submitted through a support request, as with purchased products, within the 6-month period specified above.

UCUZPASS MEMBERSHIP

• UcuzPass is a time-limited membership that provides access to the PC games included in the package through the UcuzGames desktop application, using shared accounts and on a single registered computer, for the duration of the membership. The games are not added to a personal Steam or other platform account, and no game code is delivered. The scope of UcuzPass, payment and automatic renewal, cancellation, the right of withdrawal and refunds, rules of use, and circumstances of termination are governed by the UcuzPass Terms of Use. For matters specific to UcuzPass, the UcuzPass Terms of Use shall apply instead of the warranty, exchange, and refund provisions on this page.
• UcuzGames is not the developer or publisher of the games. The terms of use of gaming platforms may restrict the use of accounts by more than one person; if a platform restricts a shared account or access to a game, access to that game may be interrupted. The risk and cost of such restrictions, where they occur without a breach of the rules by the UcuzPass member, shall be borne by UcuzGames; the member’s rights are set out in the UcuzPass Terms of Use.
• It is prohibited to change the passwords, e-mail addresses, other security information, or settings of shared accounts provided under UcuzPass; make purchases through such accounts; use the accounts outside the application; share or sell access to them; or use cheats. In the event of minor violations, a written warning shall first be issued; in the event of serious violations, the membership may be terminated with reasons provided and without a refund of the fee for the remaining period. The member’s right to object and rights arising under law are reserved.
• As UcuzPass membership is a service that commences at the time of payment and is performed immediately in an electronic environment, there is no right of withdrawal and no refund is available upon the explicit consent given before purchase. Your statutory rights in the event that the service is not provided or is not duly provided are reserved. A subscription initiated by card may be cancelled at any time without additional charge; cancellation stops the next renewal, and access continues until the end of the paid period.
• Games and membership benefits in the UcuzPass catalogue (member discounts, UcuzPuan, the right to enter draws, bonus gifts, birthday coupons, priority support, the right to spin the wheel, etc.) may change subject to the principles and limits set out in the UcuzPass Terms of Use; benefits advertised during a paid period shall not be changed to the member’s detriment. Benefits are subject to the rules of the relevant campaigns and games of chance.