Support and contact channels

Orders and technical support

Use the My Account → Support Tickets section or visit Support tickets. If you already have an open ticket about the same issue, continue there. Your order number, product, platform, and the exact error message are enough; you don’t need to resend information you’ve already provided. Do not send your password, full product key, QR code, or login code in the Ugi chat.

PS QR procedures

For PS QR sign-in and manual account setup, contact UcuzGames Instagram support using the order’s delivery guide. The current account and other contact channels are available on the Contact channels page.

Ugi and human support

Ugi is an AI assistant; it cannot connect you to a live agent, create a support ticket, or notify the team through this chat. You can use the current contact channels for human support. Response order and a definite response time are not guaranteed.