PRE-CONTRACTUAL INFORMATION FORM
This form contains the basic information that must be provided to the consumer before the conclusion of a distance contract, pursuant to Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. Order-specific details (product name, quantity, price, payment method, delivery period) are shown on the payment screen / order summary and on the relevant product page.
1. Seller
Title: ENES GÜNEY (sole proprietorship; trade name: UcuzGames)
Address: Güneştepe Mah., Osmangazi / Bursa
Telephone: 0850 307 7805
E-mail: [email protected]
Tax Identification Number: 4350811042 — Tax Office: Osmangazi
Website: www.ucuzgames.com
2. Main characteristics of the product
The products offered for sale are digital in nature. A product may consist of access to a digital game account, a one-time right of use, access to a shared account, a digital code, an e-pin, a subscription, or time-limited access. The specific characteristics, whether the product is shared, and the terms of use are stated on the relevant product page. Basic information regarding UcuzPass, a membership for time-limited game access, is set out in Article 11 below.
3. Price
The amount payable is shown on the payment screen as the total price, including taxes. Any transaction fee or similar additional amounts, if applicable, are stated separately before payment is completed.
4. Payment method
Payment is made using the methods offered on the website and selected at the time of the order (for example, card / payment service provider, bank transfer-EFT, or website balance). Card details are processed through the secure infrastructure of the relevant bank or payment service provider; full card data is not stored on the website’s servers.
5. Delivery / performance method and period
Delivery is made electronically. The method and period are as stated on the product page:
- Automatic delivery,
- Manual delivery within the period specified on the product page,
- For pre-orders, delivery subject to the announced date or supply conditions.
Access details, codes, or account details may be sent to the customer’s account and/or the e-mail address provided.
6. Warranty / support
The warranty period and scope vary depending on the product. Details are provided on the relevant product page.
7. Right of withdrawal
As a rule, the consumer has the right to withdraw from the contract within fourteen days, without giving any reason and without paying any penalty.
Contracts concerning services performed instantly in an electronic environment and intangible products delivered instantly to the consumer may fall within the exceptions to the right of withdrawal provided for under the applicable legislation. Following delivery of the product, the display of access details, the sharing of a code, or the commencement of performance of the service, the right of withdrawal may not be exercised subject to the conditions set out in the relevant legislation.
The applicability of the exception is assessed according to the nature of the product and delivery. The absence of a right of withdrawal does not affect statutory rights in cases where the product is not delivered at all, is delivered incorrectly / incompletely, or does not work at the time of delivery.
Where a right of withdrawal applies, notice of withdrawal may be submitted within the applicable period in writing or via a durable medium to [email protected] or through the support channels on the website. The amount paid shall be refunded free of charge, using a method compatible with the payment instrument used, no later than fourteen days from the date the notice reaches the seller.
Sample notice of withdrawal (use is not mandatory): "ENES GÜNEY (UcuzGames), Güneştepe Mah., Osmangazi / Bursa, [email protected] — I hereby notify you that I exercise my right to withdraw from the contract relating to the product / service below. Order number: … Order date: … Full name: … Registered e-mail: … Date: …"
8. Dispute resolution methods
Applications may be made to Consumer Arbitration Committees and Consumer Courts. Details are set out in the Distance Sales Agreement.
9. Agreements
The Distance Sales Agreement, Cancellation / Refund Policy and UcuzPass Terms of Use are accessible through the website. Confirmation of an order gives rise to a payment obligation. Each order is subject to the terms approved at the time the order is placed; subsequent updates shall not apply to previous orders.
10. Product Exchange Policy
Once an order has been placed, voluntary product exchanges based on personal preference are not offered for digital products, whether delivered or not yet delivered. This includes selecting the wrong game, product or platform, changing one’s mind, dissatisfaction with the product, or requesting a different game, edition, pack or digital service. Non-delivery alone does not give rise to a right to exchange the product for a different one. Statutory rights of withdrawal, cancellation, refund and remedies in respect of defective goods or services are reserved. Details are set out in the Cancellation and Refund Policy and the Distance Sales Agreement's.
11. UcuzPass time-limited membership / subscription
Nature of the service: UcuzPass is a time-limited gaming access membership, available in Core, Plus and Elite packages, for a monthly (30-day) or annual (365-day) term. During the membership term, users access the PC games included in their package through the UcuzGames desktop application using shared accounts. Games are not added to the user’s personal Steam or other platform account, and no game code is delivered. The seller is not the developer or publisher of the games; the terms of use of game platforms may restrict the use of accounts by multiple people, and access to a relevant game may be interrupted if a platform restricts an account or access to a game. The seller shall bear the risk and cost of such restrictions where they occur without any rule violation by the consumer. The catalog and membership benefits may change in accordance with the principles and limits set out in the UcuzPass Terms of Use; benefits advertised during a paid period shall not be changed to the consumer’s detriment, and if the catalog is materially reduced, the consumer may request a refund of the amount attributable to the remaining days. The current catalog and benefits are displayed on the UcuzPass page.
Technical requirements: The service may only be used on computers running the Windows operating system through the UcuzGames desktop application and is limited to a single registered computer. An internet connection is required to download games, and the computer must meet the relevant game’s system requirements to run them.
Price: The price, including taxes, displayed on the payment screen at the time of purchase. The terms and conditions of promotional or launch prices are displayed on the purchase screen.
Term and commencement: Membership begins when payment is confirmed and ends at the end of the package term. If a higher-tier package is purchased using the Site balance, it begins as a new membership, separate from and running concurrently with the existing membership; access is provided based on the highest active package.
Payment and automatic renewal: Memberships purchased using the Site balance do not renew automatically. A subscription initiated by card through the Stripe infrastructure automatically renews at the end of each period for the same package and term until canceled, and the period fee is charged to the card on file. Automatic renewal, the renewal period, and the renewal fee are displayed and separately confirmed when the subscription is initiated; if the fee changes, notice is given at least fourteen days in advance. For annual subscriptions, a reminder email is sent at least seven days before renewal. For other payment methods, any shortfall is credited to the Site balance, and the membership begins once paid for using that balance.
Cancellation: A subscription initiated by card may be canceled at any time, without stating a reason and without paying a penalty or additional fee, through the Stripe customer portal or via email/support channels; cancellation is confirmed by email. Cancellation stops the next renewal; access continues until the end of the paid period. Statutory termination and refund rights are reserved.
Right of withdrawal: UcuzPass is a service performed immediately in an electronic environment. Pursuant to subparagraphs (ğ) and (h) of paragraph one of Article 15 of the Distance Contracts Regulation, UcuzPass membership is not subject to a right of withdrawal and no refund is provided, upon the explicit consent given on the payment screen before purchase. The consent text is as follows: "I approve the immediate commencement of my membership; I acknowledge that, as this is a digital service, I have no right of withdrawal and no right to a refund." The consent box is not preselected. This consent is recorded together with the date and time, IP address, and device information, and retained for ten years. The absence of a right of withdrawal does not affect rights in the event that the service is not performed or is not duly performed: if the service cannot be provided for a reason attributable to the seller or is defective, the consumer may exercise one of the following rights pursuant to Article 15 of Law No. 6502: re-performance of the service, a reduction in the price proportionate to the defect, or rescission of the contract.
Payment disputes: In the event of a payment dispute (chargeback), the membership may be suspended until the dispute is resolved; if the payment is refunded to the consumer, the membership ends, and if the dispute is rejected, the period spent under suspension is added to the membership.
Further details are set out in the UcuzPass Terms of Use and Article 13 of the Distance Sales Contract.
